TERMS AND CONDITIONS
All bookings must be fully paid for in advance.
This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice. Tips/gratuities are not included in the cost and are left to your discretion; if you would like to show your appreciation of your Chef and their work, please feel free to do so to them directly.
To ensure the safety of guests and staff, our Chefs have been briefed on all necessary sanitary measures and are fully trained on hygiene and food safety standards. They have also prepared themselves and will take extra measures in order to carry out their work under optimal sanitary conditions.
Masks and gloves will be worn for all events by our Chefs.
We will also ask that Chefs maintain social distancing measures as per government guidelines at all times. Please ensure the following prior and during your event:
Please do not ask the Chef to remove their mask during the event
Please ensure a clean kitchen workspace upon the Chef's arrival which will be four hours before the event
Please vacate the cooking area whilst the Chef is operating, and until their departure
YOUR RESPONSIBILITIES TO THE CHEF
Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the dinner, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner. All crockery is to be provided by the client, should you require LINK Entertainment to provide this, it can be arranged for an additional cost.
Our team will be at your disposal for any questions leading up to and on the day of your experience.
While LINK Entertainment makes every effort to prepare food to your personal tastes, we cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded. LINK Entertainment makes no warranties to the accuracy of taste and cannot be held responsible for flavour of fresh ingredients or any subsequent cooked food. By confirming your order, you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded.
LINK Entertainment cannot be responsible if any ingredients are unavailable due to circumstances beyond our reasonable control. If an ingredient is unavailable, we reserve the right to substitute to a comparable and suitable ingredient. If you do not wish for substitutes to be made, please state this at the initial consultation, please note that if you choose not to have substituted ingredients and an ingredient is unavailable that dish cannot be made and no refund for service will be given.
Before our chef prepares food for you a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is you, the client's responsibility to provide accurate, complete and updated information as required to provide food to you and your parties' tastes and requirements. LINK Entertainment do not accept any responsibility or make any warranties for clients not disclosing any valid information.
In the highly unlikely event that the food is unfit for consumption by fault of LINK Entertainment, the client must inform us in writing immediately. The food declared by client unfit for consumption can be returned to and tested by LINK Entertainment & multiple experts and if found to be unfit for consumption the cost of ingredients of the spoiled food will be refunded at the discretion of LINK Entertainment. LINK Entertainment will not refund the cost of any food returned to be tested that is deemed not to be spoiled.
All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. A surcharge may be applicable on bank holidays and public holidays. This will be discussed with you if you request such a date. Booking your preferred date will only be secured once payment has been received and funds cleared.
To enquire about a date change, please get in touch with our team who can check availability with our chefs, we are unable to guarantee date changes but if the chef is available, we will do our best to change this for you.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.